Get Wi-Fi throughout your home with Cogeco Wi-Fi Pods
Enjoy reliable, optimized Wi-Fi connectivity in every room.
Full home coverage using Cogeco Wi-Fi Pods
Get Cogeco Wi-Fi Pods to expand and optimize your network in every corner of your home, keeping you connected and free from dead zones.
Do you need pods? You might if you have...
... many rooms and floors to cover
Your modem’s Wi-Fi has good reach, but in bigger houses, it might need help from a pod to make sure every corner is covered.
... a lot of users and devices
If a lot of devices and users are connected at the same time, your Wi-Fi might need a boost to satisfy all these bandwidth demands.
... some harder-to-reach spaces
Your attic or basement might be hard to reach if they’re far from the modem, or if the building materials are interfering.
It’s your Wi-Fi. Take control.
When it comes to your Wi-Fi network, you need to be in charge. The Cogeco Wi-Fi app makes it easy to control and manage your network.
Plus, you can use that same Wi-Fi app to install and set up your pods in a few easy steps.
Get Internet that’s there when it matters
New to Cogeco?
Enjoy a reliable fibre-powered connection with advanced Wi-Fi technology.
Your questions about Cogeco Wi-Fi, Pods answered
No, Wi-Fi Pods from another provider are not compatible with Cogeco’s network, even if the pod model is the same. Connectivity between the equipment will not work on Cogeco’s network.
Most of the time, two Wi-Fi Pods will be enough to meet your Wi-Fi needs and are recommended for homes or businesses between 1,500 and 3,000 square feet.
- More Wi-Fi Pods may be required for homes or businesses with more than 3,000 square feet, more than 3 storeys (including a basement), or more than 3 bedrooms/offices.
- For businesses requiring more than 4 Wi-Fi Pods, we recommend a Managed Wi-Fi solution instead so that we can send a technician to fully assess your Wi-Fi needs and set up your network. Learn more about Managed Wi-Fi.
To order additional Wi-Fi Pods, please contact Customer Service.
- If you’re a Residential customer, contact us here.
If you’re a Business client, contact us here.
When it comes to getting the best performance out of your Wi-Fi network, pod placement is everything.
While every home or business is unique, here are some guidelines of what to aim for when choosing where to place your pods:
Choose central locations
- If possible, place your modem and first pod in a central location to ensure the best signal distribution.
- Place your other pods in the areas where people will be using the Internet most often.
- We recommend 1 pod for every 2 rooms, spread evenly to maximize performance. Pods usually have a range of 9 to 12 meters (30 to 40 feet) through walls.
- Place the pods towards the centre of your home or business for better coverage, rather than on the exterior walls. This will also make it less likely people outside will be able to connect to your guest network if it isn’t password-protected.
Avoid interference
- Wireless phone bases, large appliances and microwaves can create interference, so place your pods away from these items.
- Reflective surfaces can also reflect the signal, so do not place your pods near large mirrors or windows.
- Avoid putting your pods in closed, cramped spaces, such as cabinets, closets and drawers.
Maintain line of sight between pods
- When possible, place your pods in a way that there’s a direct line of sight between them, since this can increase their range and help with coverage.
- With a line of sight, pods have a range of about 18 to 24 meters (60 to 80 feet).
Connect a pod through a wired connection
- If you’re having trouble getting Wi-Fi service to a particular spot in your home or business due to interference, you can use the pod’s Ethernet port to make a wired connection to your modem.
- Learn more about connecting pods via Ethernet.
Check your connection status
Once you’re set up, you can check the connection status of each pod in our Wi-Fi app.
- The app will take some time to optimize your network so we recommend waiting until the next day to check the pod status.
- Residential customers can see this on the Adapt tab in the Cogeco Wi-Fi app.
- Business clients can see this under Settings > Pods in the Cogeco Business Wi-Fi app.
Additional considerations for businesses
There are certain placement challenges that are more common in business setups. Consider the following if you’re placing pods in your business:
- Businesses may have additional causes of interference, such as energy-efficient windows, metallic shades/blinds, heavy metal doors and reinforced concrete floors with HVAC ducting.
- Pods are easy to unplug so a guest may unplug one, not realizing what it is, when looking for an outlet. Avoid placing your pods where they are physically accessible to guests and instead, put them closer to the ceiling or behind a counter.
To install and activate your Cogeco Wi-Fi Pods, follow the steps below. You can also download and print these instructions.
Step 1 – Ensure your modem is active
Check that your Cogeco modem is online. If you haven’t installed your modem yet, visit our installation guides.
Step 2 – Download the Cogeco Wi-Fi app and log in
- Download and install the Cogeco Wi-Fi app on your mobile device (available for free from the iOS App Store or Google Play Store).
- Log in with your My Account username and password.
- Don’t have a My Account profile? Register here.
Step 3 – Follow the setup instructions in the app
Once you’re logged in, you can set up your network in a few easy steps:
- Confirm that your modem is online.
- Depending on your modem model, it may need to be connected to the first pod with an Ethernet cable. If it tells you to do this in the app, do not disconnect the pod after the installation.
- Enter a name and password for your Wi-Fi network.
- If you have an existing Wi-Fi network, we recommend using the same name and password so that your devices will connect to it seamlessly. If you choose to use a new name and password, make sure all of your devices are connected to it so they don’t lose service when the old network is disabled.
- You can set up additional passwords for different levels of access after the installation. Learn more about managing your network name and password.
- Connect your Cogeco Wi-Fi Pods to power outlets and check the app to confirm that they all come online. The app will already know how many pods were sent to you and will show you when each one comes online.
- Note: When the pods are first connected, it’s normal for the signal to be Poor. As the app optimizes your mesh network over the next 24 hours, the signal will improve.
- Learn more about optimal pod placement.
Getting help installing your pods
If you’re having trouble installing your pods, feel free to call our self-install support line to speak with a local rep: 1-833-845-0064 (Ontario) or 1-800-695-9885 (Quebec).
The Cogeco Wi-Fi app is an easy-to-use app that lets you set up and monitor your Cogeco Wi-Fi network from your mobile device. You can check your network health at a glance, see who’s logged in throughout your home, manage your network name (SSID) and passwords, and even improve your online experience with features such as threat protection and ad blocking.
Note: The app is only compatible with Cogeco Wi-Fi Pods and certain modem models. If you need to use the app to set up your modem, this will be covered in your modem’s setup instructions. If you want to order Cogeco Wi-Fi Pods, please contact customer service.
Where can I get the Cogeco Wi-Fi app?
The Cogeco Wi-Fi app is available for free on the iOS App Store and Google Play Store.
Note: The Cogeco Wi-Fi app is made by Plume, which has a similar app called HomePass, but you must be using the Cogeco Wi-Fi app for it to work with your Cogeco service.
How do I sign in?
When prompted to sign in, enter your Cogeco My Account username and password.
Don’t have a My Account profile yet? Register here.
What can I do with the app?
The app is separated into a few main sections that you can select from the bottom of the screen: Home, People & Devices and Menu & Settings.
Home
The home screen is a one-stop shop to monitor your network. It’s separated into sections, and you can change the order of those sections by selecting Personalize layout at the bottom of the screen.
- Guard is where you can manage your security settings and view events, such as blocked websites. Learn more about using Guard.
- Sense uses devices in your home to provide motion detection. Learn more about using Sense.
- Adapt shows the status of your Wi-Fi network and it’s also where you can manage your network name and passwords. Learn more about managing your network name and password.
- Nodes shows the status of your Wi-Fi pods and connected devices. Learn more about checking your network performance.
People & Devices
People & Devices is where you set up profiles for the people in your home and manage connected devices.
Menu & Settings
Menu & Settings is a central place to view all of the settings for different features. Most of these settings can also be found where you manage your features on the Home or People & Devices screens.
You can also select FAQs to view our support articles on Wi-Fi and the app, or select Call us to speak with a local rep.
Want to shop over the phone, find a store or manage your services online?
Speak with an agent
We’re here to help you and suggest products and services, promotions and answer questions.
Find a Cogeco store
Do you prefer shopping in person? We’re happy to serve you at your local Cogeco store.
Go to My Account
From paying bills to modifying TV channels, My Account is your go-to destination.