Welcome to Cogeco's Managed Telephony SoundPoint® IP 650 Phone. This handy guide will take you through all of its features including setting up your voicemail, conference calls and auto-attendant. We've also included useful, time-saving tips throughout this guide to help you streamline your business communications. Let's get started.
Press the pound key (#) to confirm
After 3 unsuccessful attempts to log in, you will be locked out. Please contact technical support at 1-855-440-5602. Accessing the Voice Portal from a remote location is not offered.
VoIP 9-1-1 Service features may differ from traditional wireline 9-1-1 services.
Pick up the handset and dial the number or dial the number first, and then pick up the handset.
Using the Handset: Pick up the handset.
Using the Speakerphone: Press: , or the line key, or the Answer soft key.
Using the optional Headset: Press .
Incoming calls may be ignored by pressing the Reject soft key or the Do Not Disturb key during ringing.
Using the Handset: Hang up or press the EndCall soft key.
Using the Speakerphone: Press or the EndCall soft key.
Using the optional Headset: Press or the EndCall soft key.
During a call, press . Mute applies to all modes: handset, headset, and hands-free. You can hear all other parties while Mute is enabled. To turn off Mute, press
again.
Pick up the handset and dial the number or dial the number first, and then pick up the handset.
During a call, press the transfer key or the Trnsfer soft key (the active call is placed on hold).
Press the Redial soft key or the redial key to redial the most recently dialed number.
Press the Do Not Disturb key to prevent the phone from ringing on incoming calls. A Do Not Disturb icon appears for all lines to confirm that Do Not Disturb is enabled.
Press the Do Not Disturb key again to turn off Do Not Disturb.
The Message Waiting Indicator on the front of the phone and individual line indicators will flash and the stutter dial tone in place of normal dial tone will sound to indicate that message(s) are waiting at the message center.
Press the directories key followed by Call Lists and Missed, Received, or Placed Calls, as desired. Information on respective calls will be displayed.
From this screen, choose the appropriate soft key:
Or press More, then:
Press More and Exit soft keys to return to the idle display.
To assign a speed dial index, refer to the CONTACT DIRECTORY section.
To dial a contact assigned to a line key, press the corresponding line key.
Press to adjust handset, headset, and hands-free speaker volume during a call. Pressing these keys in idle state adjusts the ringer volume.
You can select different rings to match your preferences and distinguish between calls on lines.
You can set distinctive incoming ringing tones for different contacts in your local directory.
To Record & Edit recordings for Business and Non-Business hours
Follow the voice prompts to complete the recording.
Press the (*) button to return to the previous menu.
1. Applies to phones running SIP 2.2 or later. For detailed information please consult the comprehensive SoundPoint IP 650 user guide.
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