Your new place deserves the best

If you’re subscribed to EPICO, you can download our app on compatible devices to enjoy the EPICO experience in more places in your home, and even on the go.

You can download the app on the EPICO app on the following devices and log in with your My Account username and password:

• Apple TV
• Roku
• iPhone or iPad
• Android phone or tablet
• Samsung TV
• Amazon Fire
• Computer

Good to know: 

• You can use your EPICO service on up to 5 devices at the same time, in addition to your EPICO 4K Boxes. If you try logging in to an additional device after you’ve reached your device limit, you’ll be prompted to log out of one of your 5 devices. Learn more about managing your EPICO devices.
• Devices are not sold by Cogeco.

Apple TV

• Compatible OS: tvOS 17 or later
• Supported Models (examples but not limited to):
  • Apple TV HD - 4th gen
  • Apple TV 4K - all generations
• How to get it: Search for "Cogeco EPICO" in the App Store on your Apple TV.

Roku

• Compatible OS: Roku OS 12 or later
• Supported Models (examples but not limited to): 
  • Roku Stick - Roku Streaming Stick, Roku Streaming Stick Plus, Roku Streaming Stick 4K
  • Roku Box - Roku Ultra, Roku Express, Roku Premiere
  • 4K Roku TV
  • Note: Although older OS versions might function, they may not be fully compatible. Not all devices are supported.
• How to get it: Add the EPICO channel from the Roku Channel Store.

iPhone or iPad

• Compatible OS: iOS/iPadOS 17.0 or later
• Supported Models (examples but not limited to):
  • iPhone - 11 or later
  • iPad - 8th gen or later
  • iPad Pro - all generations
  • Note: Although older OS versions might function, they may not be fully compatible.
• How to get it: Download the "Cogeco EPICO" app from the App Store.

Android phone or tablet

• Compatible OS: Android 14.0 (Upside Down Cake) or later
• Supported Models (examples but not limited to):
  • Samsung Galaxy - S21, S22, S23, A13, A23, A53
  • Samsung Tab - S8, S9, S10
  • Google Pixel - 7, 8, 9
  • Note: Although older OS versions might function, they may not be fully compatible.
• How to get it: Download the "Cogeco EPICO" app from Google Play on your device.

Samsung TV

• Compatible OS: Tizen OS 5.5 or later
• Supported Models (Examples but not limited to): 
  • Most models made from year 2019 or later with Tizen OS
  • QTQ60, QTQ62, QRQ900B, QRQ90, QBQ900, QBQ850
  • G65B, G70B, K3LDCU, LS03C QCQ80, QAQ9X, QAQ9D
  • Note: Although older OS versions might function, they may not be fully compatible. Not all devices are supported.
• How to get it: Search for "Cogeco EPICO" in the app store on your TV.

Amazon Fire

• Compatible OS: Fire OS 6 or later
• Supported Models (Examples but not limited to):
  • Fire TV Stick - Lite, 3rd gen, 4k, 4k Plus, 4K Max (2nd gen)
  • Fire TV Cube - 3rd gen
  • FireTV - Omni, Toshiba 4k UHD, Insignia, Pioneer
  • Note: New devices with VegaOS are not compatible.
  • Note: Although older OS versions might function, they may not be fully compatible. Not all devices are supported.
• How to get it: Search for "EPICO"  in the Amazon Appstore on your FireTV device.

Computer

• Recommended Browsers:
  • Google Chrome - Version 140 or later (Windows 10 or later, or Mac OS Sonoma 14 or later)
  • Microsoft Edge - Latest versions
  • Other browsers like Firefox and Safari may work but may not not fully compatible.
• How to get it: No app download required. Visit epico.cogeco.ca and log in with your My Account credentials to start watching.

You can connect any accessories that are compatible with Android TV to your EPICO PVR, such as a game controller, keyboard or other Bluetooth accessories. You can also add storage for apps using a USB key. 

Make sure the accessory is compatible with Android TV before purchase.

Pairing Your Bluetooth Devices

To add a device:

1. Open Settings.
2. Select Android TV Settings.
3. Select Remotes and accessories.
4. Select Add accessory.
5. Put the device in pairing mode.
6. When the device appears on the screen, select it to complete the pairing.

We have 2 models of EPICO remote. Choose your model below or check out our useful shortcuts for more info on popular functions.

• RC-339 EPICO remote (flat bottom)
• RC-466 EPICO remote (round bottom)
• Useful shortcuts

RC-339 EPICO remote

power - Turn your EPICO 4K box on or off record Press once to record a single episode or movie Press again to record all episodes of a series or to cancel a one-time recording Press a third time to cancel a series recording guide - Display the programming guide films - Display all films available on Video on Demand home - Display the main EPICO menu live TV - Return to live TV from anywhere else on the EPICO interface Google Assistant - Talk to Google channel (up/down) - Change channels or browse the programming guide option - Access EPICO settings or guide/gallery filters last - Go back to the previously watched channel while watching live TV keypad - Enter numbers mute - Mute or unmute volume (up/down) - Increase or decrease the volume back - Return to the previous page navigation arrows - Navigate around the screen while in a menu, or fast-forward and rewind while playing a program Netflix - Access the Netflix app playback functions - Control playback: pause, play, rewind, skip back 10 seconds, and skip forward 30 seconds info - Access additional information about your programs TV power - Turn your TV on or of input - Select the input for your TV

RC-466 EPICO remote

power - Turn your EPICO 4K Box on or off DVR - Display your recordings in the DVR Manager restart - Restart the current program (if it’s an option) skip - Skip forward 30 seconds or back 10 seconds settings - Access EPICO settings or guide/gallery filters guide - Display the programming guide OK - Select an option while in a menu, or open the playback menu while playing a program, then press a second time to play/pause live TV - Return to live TV from anywhere else on the EPICO interface Google Assistant - Talk to Google channel (up/down) - Change channels or browse the programming guide APPS - Display your apps input - Select the input for your TV last - Go back to the previously watched channel while watching live TV Netflix - Access the Netflix app mute - Mute or unmute volume (up/down) - Increase or decrease the volume home - Display the main EPICO menu back - Return to the previous page navigation arrows - Navigate around the screen while in a menu, or fast-forward and rewind while playing a program info - Access additional information about your programs record Press once to record a single episode or movie. Press again to record all episodes of a series or to cancel a one-time recording. Press a third time to cancel a series recording. TV power - Turn your TV on or off

Useful Shortcuts

Use your EPICO remote to its full potential by using these shortcuts:

The home button: Brings up the EPICO menu. Use it to easily return to EPICO, even when you are in another application like Netflix or YouTube.

The Google Assistant button: Use it for voice searches or commands, including many of the non-TV features available with Google Assistant , such as "add milk to my shopping list".

The option or settings button: 

• Press OPTION or settings to access the filters at the top of the programming guide or when you’re browsing a list of content. From there, you can filter the content according to your subscriptions, the category, or the video quality.
• Press OPTION or settings while watching Live TV or a recording to quickly access the Settings menu.

The CH up and down buttons: When browsing in the guide, you can use these buttons to jump to the next page of channel listings.

The Guide button: Press the Guide button to open the On Now guide, then press the Right arrow button to open the Full Guide.

Navigation Arrows:

• While watching Live TV, press the Up or Down button to access the On Now guide. You can then change channels in the On Now guide using Up/Down or change the time using Left/Right.
• While watching Live TV, recordings or on-demand content, press OK and then the Down button for more navigation options (Restart, Skip, Closed Captioning, Video Quality, Audio Language and Described Video).
• You can also use the Left/Right buttons to rewind and fast-forward, then OK to resume playing.

Parental controls allow you to restrict access to content with 3 different locks:

• Content lock: limits access by content rating
• Purchase lock: prevents being able to purchase or rent content
• Adult lock: blocks and hides adult-rated content

See below for steps to set up parental controls on different device types:

• EPICO 4K Cloud PVR
• Mobile device
• Computer (in a browser)
• Streaming device (e.g. Roku or Apple TV)

Good to know:

• Separate PINs can be set for each type of lock.
• The parental controls must be activated on each device, but the PIN required for each type of lock will be the same across all devices.
• If the PIN is entered incorrectly 5 times, you won't be able to access your parental controls for 30 minutes.

Setting up parental controls on your EPICO 4K Cloud PVR

1. Select Settings from the main menu.
2. Select Parental Controls.
3. Select the parental controls you want to manage: Content locks, Purchase locks or Adult locks.
4. Set up a personalized PIN or use the default PIN 0000 if prompted.
5. Choose your preferred settings.

Setting up parental controls on a mobile device

1. Select the Profile & Settings icon at the top right.
2. Select Content locks.
3. Set up a personalized PIN or use the default PIN 0000 if prompted.
4. Choose your preferred settings.

Setting up parental controls in a browser

1. Select Settings.
2. Select the parental controls you want to manage: Content locks, Purchase locks or Adult locks.
3. Set up a personalized PIN or use the default PIN 0000 if prompted.
4. Choose your preferred settings.

Setting up parental controls on a streaming device

1. Select Settings from the left menu.
2. Select Content locks.
3. Set up a personalized PIN or use the default PIN 0000 if prompted.
4. Choose your preferred settings.

Good to know: If you delete the EPICO app on your device and reinstall it, parental controls will need to be set up again.

The Restart feature lets you go back to the beginning of a show or watch a program that recently aired, even if you didn’t record it. Select one of the options below for different ways to restart a live program or find something to watch.

• Restarting a show that’s playing live
• Restarting a show from the guide

Note: Restart is only available on certain channels. If a show or movie has already started and you see the Restart icon while browsing the guide, the Restart option is available. This is typically available for 72 hours but may vary by channel.

Restarting a show that’s playing live

1. Go to the channel showing the program you want to watch.
2. Press OK on your EPICO remote or tap the screen on a mobile device to bring up the playback menu.
3. Press the down arrow ▼ for more options if needed.
4. Select the Restart icon and it’ll play from the beginning.

Good to know:

• On the mobile app and streaming devices, when you start watching a program that has the Restart feature available, you’ll also see a Restart from the beginning option that you can select.
• Our latest remote model also has a restart button for quick access. Just press it while you’re tuned to the channel.

Restarting a show from the guide

1. Press guide on your EPICO remote or select TV Guide from the menu. Learn more about ways to access the TV Guide.

   • Note: On an EPICO 4K Cloud PVR, press the right arrow button from the quick guide to access the Full Guide.

2. Use the left and right arrows to scroll to different times and dates, allowing you to see what aired up to 3 days ago. You can also filter by date by selecting TODAY at the top of the guide.

3. If you see the Restart icon next to a title, it’s available to restart.

4. Select the program and it’ll play from the beginning.

Note: On some channels, when you restart a program that isn’t playing live, fast-forward and skip won’t be available.